Learn about SoftExpert Knowledge base
Welcome!
Knowledge management is extremely important for companies that wish to make better use of their data and deliver information to employees more easily. A tool that simplifies this process is the knowledge base.
A knowledge base is simply a repository that allows for centralizing, organizing, and sharing information about products, services, departments, or topics relevant to the organization.
SoftExpert Suite provides a component that allows for managing knowledge bases and their respective articles.
With SoftExpert Knowledge base, it is possible to create several repositories, grouping articles by theme. The gathered information can be used to solve problems, reducing unnecessary requests about the same situation.
Do you want to learn more? Watch the video below for an overview of the component:
What are its characteristics?
When accessing the component, you will see it is divided into the following menus:
| Configuration | Menu used to perform the initial system configurations. It is used to configure the permission profiles and the alternative languages. |
| File | Menu used to create the knowledge bases and their respective articles. |
| View | Menu used to perform advanced searches in the SoftExpert Knowledge base records through the use of specific filters. |
Shall we start?
By following the steps of the flow below, it is possible to successfully configure and use SoftExpert Knowledge base:
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The articles that compose the flow display the creation of a knowledge base for the IT department of an organization.